Privacy Policy

Introduction

Australian Dizziness Clinics is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our services. This privacy policy outlines how we collect, use, disclose, and otherwise handle your personal information in compliance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). If you have any questions about this policy or our privacy practices, please contact us at info@dizzinessaustralian.com or call us at 02 6170 3351.

Information We Collect

We collect personal information when you interact with our website and services. When you use our contact forms or subscribe to our newsletter, we collect information such as your name, email address, phone number, and any other details you choose to provide. If you request an appointment or referral information, we may also collect health-related information relevant to your inquiry. Additionally, we automatically collect certain technical information when you visit our website, including your IP address, browser type, referring pages, and pages visited. This information is collected through standard website analytics tools and cookies to help us understand how you use our website and to improve your experience.

How We Use Your Information

The information we collect is used for several legitimate purposes. We use your contact details to respond to your inquiries, process appointment requests, and provide you with information about our services. If you subscribe to our newsletter, we use your email address to send you educational content, clinic updates, and information about vestibular health. We also use your information to improve our website and services, conduct analytics to understand website usage patterns, and comply with legal and regulatory obligations. In some cases, we may contact you to follow up on your inquiry or to gather additional information needed to assist you effectively.

Data Protection Measures

We take the security of your personal information very seriously. Our website uses industry-standard security measures, including encrypted connections (SSL/TLS) to protect data transmitted between your browser and our servers. All personal information collected through contact forms is securely stored and accessed only by authorized personnel. We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, we acknowledge that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

Third-Party Services

We use Formspree to process form submissions on our website. When you submit a contact form, your information is transmitted to Formspree's servers, where it is processed and forwarded to us. Formspree maintains its own privacy policy, and we encourage you to review their privacy practices at formspree.io. We also use Google Analytics to collect and analyze website traffic data. Google Analytics uses cookies and similar technologies to track your interactions with our website. This data is de-identified and used solely for analyzing website performance and user behavior. We do not share your personal information with other third parties without your consent, except where required by law.

Patient Privacy and Confidentiality

We recognize that health information shared with us is sensitive and confidential. Any health-related information you provide through our website, whether in contact forms or appointment requests, is treated with the utmost confidentiality. This information is used solely for the purpose of responding to your inquiry or facilitating your care. We do not disclose your health information to any third parties without your express consent, except where required by law or where necessary for your treatment and care. If you become a patient of Australian Dizziness Clinics, your medical records are managed in accordance with strict confidentiality protocols and applicable health privacy legislation.

Australian Privacy Principles Compliance

Our privacy practices comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). We are committed to the principles of collection by lawful and fair means, use and disclosure limited to primary purpose, data quality and data security, openness about our management of personal information, access and correction of personal information, unique identifiers, anonymity where practicable, and transborder data flows. We collect personal information only where it is necessary for our functions or activities, and we ensure that the information is accurate, up-to-date, and complete. You have the right to request access to your personal information and to request corrections if you believe the information we hold is inaccurate or incomplete.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and track website analytics. Cookies are small text files that are stored on your device when you visit our website. These cookies help us remember your preferences, improve website functionality, and understand how you use our site. You can control your cookie settings through your browser preferences, and most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website. We also use Google Analytics cookies to collect de-identified information about how visitors use our website.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to the personal information we hold about you by contacting us. You may also request that we correct any inaccurate or out-of-date information. If you no longer wish to receive newsletters or promotional communications from us, you can unsubscribe by following the instructions in the email or by contacting us directly. You can also opt out of certain data collection practices, such as cookie-based analytics, through your browser settings. Additionally, you may request that we delete your personal information, subject to any legal obligations we may have to retain the information.

Contact Information for Privacy Inquiries

If you have questions about this privacy policy, wish to access your personal information, or have a privacy concern, please contact us at the details provided below. We will respond to your inquiry within ten business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees privacy matters in Australia.

Australian Dizziness Clinics
Email: info@dizzinessaustralian.com
Phone: 02 6170 3351

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date below and, where appropriate, by posting a notice on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.

Last Updated: March 2026